EXEO EXEO Group,Inc Sustainability Website

Improving customer satisfaction

Customer service center

We have established the Exeo Customer Service Center that leverages our technological capabilities accumulated in business of building telecommunications infrastructure to provide operations and maintenance services to customers in many different fields.

In order to continue consistently providing high-quality and quick operations and maintenance services, in April 2021 we updated our locations, facilities, and equipment, and established an organizational system to centralize and visualize information, optimize work flows, and be able to protect customers’ facilities with even greater peace of mind. With our renowned technological capabilities, From hardware maintenance to security monitoring, we provide the optimal arrangements of operations, monitoring, and maintenance of various systems that customers own, according to their needs.

Customer services menu

Monitoring, operations, and maintenance services Reception operations Flexibly handling the applicable systems at flexible hours to accommodate customers’ needs
Monitoring Performing multi-platform monitoring operations that accommodate customers’ environments
Regular inspections Our engineers with extensive experience perform safe maintenance on all types of telecommunications-related facilities and systems, from the hardware layer to software
Remote maintenance Performing maintenance operations on secure remote connection environments, tailored to our customer’s systems
On-site maintenance Handling system failures and restoring systems alongside physical construction throughout Japan
Operations services Handling operations on behalf of customers, from systems operations processes to visualization through reporting, and more
Security services Supporting security monitoring and incident response for ICT systems
Help desk Supporting the usage and operations of ICT systems, and handling inquiries from users
Managed services Dark fiber Building dedicated networks between customers’ headquarters and branch offices, and providing services that satisfy needs for building high-speed, high-volume networks
Managed security Risk mitigation by identifying and detecting security incidents in customers’ systems early through log monitoring and correlation analysis, and by shutting off communications according to the situation
Full outsourcing We provide support starting from operations design in the system building phase, handle all operations from system migrations to initial usage on behalf of customers, and also meet needs for full outsourcing to perform operations on customers’ behalf.

Sales staff training

We conduct training for sales staff to acquire sales acumen and fundamental knowledge such as solution sales theory, and to hone their practical skills. This includes basic sales training, on-site leader training, training for newly appointed managers, and new employee training. In addition to learning the fundamental behavior for customer service, this training also fosters attitudes of better customer satisfaction.

Learning programs

Sales communication (negotiation) skills
  • Systematically learn the negotiation skills common among top salespeople who continuously raise their performance level in all businesses and industries
  • Understand how to engage in negotiations according to the customer’s psychology, such as devising solutions to the real problem together, or building increasing feelings of reassurance toward anxieties and doubts
Interpersonal skills
  • Understand the thinking behind responsiveness, which is the key to building good interpersonal relationships, as well as how to improve it
  • Learn Social Style based on behavioral science, know what your own style is, and understand ways to identify the styles of others
  • Understand effective ways of dealing with others according to their styles (how to interact with them, use time, and make decisions)