BCP
Basic policy
Our Group’s Business Continuity Plan (BCP) is our basic policy to maintain the minimum necessary business operations based on predetermined roles in the event of a disaster (major earthquake, new pandemic, etc.) in order to ensure the future continuation of our business and prevent or minimize resulting damage to the business value of our Group. We have designated the order of priorities for work operations in advance, taking into consideration that in-house resources could be limited when a disaster occurs.
Order of priorities when disasters occur
(1) Ensure life safety
- Protect the lives and safety of employees (including contract employees) and their family members, and check their safety
- Assist the injured
(2) Minimize the financial impact and damage to customer value
- Activities to minimize any decline or worsening in the Group’s earnings
- Activities to minimize loss of credibility to the Group’s earnings
Disaster response
The Group has defined provisions for how to deal with potential natural disasters such as typhoons and earthquakes, and man-made disasters such as cyber terrorism, pandemics, and armed attacks. When disasters occur (including when they might occur) we establish an information coordination preparatory office according to the circumstances of the disaster and begin coordinating information while smoothly transitioning to an information coordination office, a disaster response task force, or a crisis response task force depending on the scale and expectations of the damage and engaging in recovery activities. We also support swift recovery by coordinating with the disaster response organizations at each branch and Group company.
Information coordination office
The information coordination preparatory office shall be established by decision of the Crisis Management Office manager, branch, or branch manager, of general manager of safety and quality in the following cases.
- When there is risk that the damage could grow in scale according to the level of disaster that can be predicted
- When there is risk of damage to those placing orders or to customers’ telecommunications facilities
- When there is damage or risk of damage to assets, information, facilities, or other property of the Group
This office will gather information including the circumstances of the damage and its impact, and shall then transition into a disaster response task force or crisis response task force if there is risk that disaster could grow in scale. Taking into consideration the state of damage recovery, aid to affected families, and other circumstances, the information coordination office shall be disbanded by decision of the Crisis Management Office manager (branch manager or general manager of safety and quality).
Disaster response task force
Disaster response task forces shall be established by instruction of the disaster response task force director in the following cases.
- When extremely large disruptions to business operations occur due to natural disaster such as typhoons and earthquakes, requiring Group-wide response
- When requested by parties such as disaster response task forces of customers
Disaster response task forces shall be established when earthquakes with intensity of just under 6.0 or above occur in Tokyo (excluding island areas) regardless of whether there has been emergency contact to convene. Task forces shall be established at branches by the decision of the branch manager when requested by Head Office or parties such as customers in particular regions.
Crisis response task force
Crisis response task forces shall be established by instruction of the crisis response task force director in the following cases.
- When cyberterrorism incidents occur and the CISO decides that Group-wide response is necessary
- When extremely large disruptions to business operations occur due to man-made disasters such as pandemics and armed attacks, requiring Group-wide response
- When requested by parties such as disaster response task forces of customers
If the crisis response task force director is involved in an accident, that director’s job shall be performed on their behalf according to predetermined substitute procedures. When tasks such as damage restoration can be delegated to the pertinent supervisors, the crisis response task force shall be disbanded by decision of the crisis response task force director.
Human resources development & training
We conduct training at the time they are transferred and on a regular basis at least once per year for employees and others (including contractors) to enable them to execute processes when disasters occur and tasks at the time of activation without delay.
In addition, we conduct drills at least once per year for processes when BCP is activated (including checking safety). Measures are taken for issues discovered in the drills, and the issues are utilized in improving the plan.
In fiscal 2022, we also conducted drills (exercises) for responding to cyberattacks.
Overview of cyberattack response drills conducted in fiscal 2022
Purpose of training |
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In fiscal 2023, we conducted earthquake preparedness training with the theme of an offshore earthquake occurring in the Nankai Trough.
Overview of earthquake preparedness training conducted in fiscal 2023.
Purpose of training |
Enable trainees to take more practical (in actual practice) basic actions autonomously
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Background of training | An earthquake occurs along the Nankai Trough in Western Japan (off the coast of Shikoku), causing massive damage on the coastline from the areas of Tokai to Shikoku. |
Training details |
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