Quality control & customer safety and health
Quality control policy
Under the Quality Control Policy of the Exeo Group management system policies, the Group advocates “providing workmanship and service that satisfy customers’ quality requirements” and has defined “implementing measures to prevent the occurrence of equipment accidents that absolutely cannot occur,” and “working in systems for Construction Business Act compliance (contracts, quality) necessary for business expansion” as two priority measures.
Based on this policy and these priority measures, we are defining the measures for each of our organizations to implement and working together as a whole to achieve them.
Quality control policy
Providing workmanship and service that satisfy customers’ quality requirements
- Implementing measures to prevent the occurrence of equipment accidents that absolutely cannot occur
- Working in systems for Construction Business Act compliance (contracts, quality) necessary for business expansion
Organizational structure for quality control
We implement quality control with the general manager of Safety and Quality Management Headquarters serving as general manager of quality control. For internal audits involved in quality control, the Safety Center director implements management inspections/on-site inspections and reports the results to representatives of the Group.
Organizational structure for quality control
Managerial post | Applicable job title | Role |
---|---|---|
Group representative | President |
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General manager of quality control | General Manager of Safety and Quality Management Headquarters |
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Supervisor of quality control | Head of each organization |
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Quality controller | General managers of sales, general manager of design, general manager of construction and general manager of safety and quality management in each organization |
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Manager of internal audits | Safety Center Director |
|
Utilizing ISO 9001
We are striving to acquire quality management system ISO 9001 certification and implement management systems to standardize operations and make them more efficient.
Acquisition status of ISO 9001 quality management system certification
Applicable standards | Date of registration | Last updated | Expiration | Applicable scope |
---|---|---|---|---|
JIS Q 9001:2015 | February 22, 1999 | September 1, 2023 | September 14, 2026 | Exeo Group, Inc., Exeo Tech Corporation, and Daiwa Densetsu Corp. |
Quality control plans
In order to successfully implement quality policies and achieve the relevant targets, the Group defines measures to implement on a Group level (hereinafter referred to as “priority measures”) and measures to be implemented in each organization respectively, and also formulates quality control plans.
Priority measures implemented on a Group level
- The general manager of quality control formulates priority measures for the fiscal year and informs each organization of details such as the format for the management plan.
- Each organization carries out the informed priority measures within their organization and manages the progress.
- Each organization periodically reports the implementation status of priority measures to the department that manages quality control.
- General managers of quality control learn the results of priority measures during the fiscal year, and reflect them in priority measures next fiscal year.
Measures for each organization to implement
- Aside from priority measures, each organization defines its own measures that must be implemented as appropriate.
- Each organization carries out the measures formulated in the item above within their own organization and manages the progress of these measures.
- Supervisors of quality control learn the results of measures in each of their own organizations during the fiscal year, and reflect them in measures next fiscal year.
Operations inspections & internal audits
In manuals, the Group specifies operator inspections and process inspections to be conducted by construction managers in order to ensure quality in outsourced processes. Construction departments also conduct executive patrols and construction manager patrols in order to ensure construction quality.
Additionally, the Safety and Quality Management Headquarters Safety Center conducts internal audits to verify whether these quality control operations are being conducted effectively. Internal audits are conducted in the forms of management inspections and on-site inspections, and the results are reported in settings such as executive safety meetings.
FY2023 surveillance results
Severe non-conformity | 0 cases |
---|---|
Slight non-conformity | 0 cases |
Observations | 14 cases |
* Investigation duration: June 6-August 3, 2023
* Scope of investigation: Exeo Group, Inc., Exeo Tech Corporation, Daiwa Densetsu Corporation
Exeo Solution Proposal (ESP) System
In 2004, we introduced a system called Exeo Solution Proposal (ESP) which allows us to actively discover proposals that can change perspectives without being bound to the way work is currently done or tasks currently handled. Around 10,000 proposals regarding improvements, efficiency, safety, and quality have been submitted annually.